Janet’s Jewellery Store
We are proud to offer international shipping services. We have served over 5000 customers around the world and ensured maximum customer satisfaction. There is nothing that means more to us than bringing our customers great value and service when it comes to Jewelry. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
We will send your packages from our warehouse in Uganda, USA & Hong Kong directly to you through FeDex or DHL. Our customers in East Africa can receive packages directly from our Uganda warehouse located in Kampala, Uganda
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||3-10 Business days|
|Canada, Europe||3-10 Business days|
|Australia, New Zealand||3-10 Business days|
|Central & South America||3-10 Business days|
|Asia||3-15 Business days|
|Africa||1-10 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please send us an email at email@example.com and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in ring. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
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